Privacy Policy

Last Updated: November 19, 2025

1. Introduction

TEB ("we," "our," or "us"), part of the Ardent Group, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website teb.io and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:
- Request a callback or contact us
- Request a demo
- Use our pricing calculator
- Subscribe to our newsletters or marketing communications
- Register for an account

The personal information we collect may include:
- Contact Information: Name, email address, phone number, company name
- Business Information: Selected plan preferences (Growth/Expand), number of licenses required, product selections (Lead Automation, Quote Automation, Order Automation, Invoice Automation, Service Automation, Workforce Automation, Marketing Automation)
- Communication Data: Messages, inquiries, and feedback you provide to us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- Location Data: We use IP address detection to determine your country and automatically display pricing in your local currency (USD, AED, or INR). This is done through the ipapi.co service.
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and other diagnostic data
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our website

2.3 Local Storage

We use browser local storage to temporarily save your pricing calculator selections when you navigate from our pricing page to the contact form. This data includes:
- Selected plan (Growth/Expand)
- Product selections
- Number of licenses
- Detected currency

This information is stored locally in your browser and is automatically deleted after being transferred to the contact form or when you close your browser.

3. How We Use Your Information

We use the information we collect for the following purposes:
- Service Delivery: To process your requests for callbacks, demos, and provide customer support
- Communication: To respond to your inquiries, send you technical notices, updates, and administrative messages
- Personalization: To display pricing in your local currency and pre-fill forms for your convenience
- Marketing: To send you promotional communications about our products and services (with your consent where required)
- Analytics: To understand how visitors use our website and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To facilitate sales processes, provide training and support, and manage customer relationships

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with third-party service providers who perform services on our behalf, including:
- IP geolocation services (ipapi.co) for currency detection
- Web analytics providers (Google Analytics)
- Email service providers
- Cloud hosting providers
- CRM and customer support platforms
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests
- Consent: We may share information with your consent or at your direction

5. Data Security

TEB is ISO 27001 certified and follows world-class best practices to store and retrieve your data securely. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to our processing of your personal information
- Restriction: Request restriction of processing your personal information
- Portability: Request transfer of your information to another service provider
- Withdrawal of Consent: Withdraw consent for processing where we rely on consent as the legal basis
- Opt-out: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided in Section 12.

8. International Data Transfers

TEB operates in multiple regions globally. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Functional Cookies: Remember your preferences and selections

10. Third-Party Services

Our website integrates with third-party services that may collect information used to identify you:
- Google Analytics: For website analytics and performance tracking
- ipapi.co: For IP-based geolocation and currency detection
- Cloudflare Turnstile: For form security and spam prevention
- Webflow: For website hosting and content management
- Finsweet Attributes: For enhanced website functionality

These third-party services have their own privacy policies. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us, and we will delete such information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TEB - Part of Ardent Group
Website: https://teb.io/contact

For region-specific inquiries, please contact us through our contact form, and we will direct your inquiry to the appropriate regional office.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Regional Specific Information

14.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, we process your personal information based on the following legal grounds:
- Consent: Where you have provided consent for specific processing activities
- Contract Performance: To fulfill our contractual obligations to you
- Legitimate Interests: For our business operations and to improve our services
- Legal Obligation: To comply with applicable laws

14.2 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your rights

14.3 United Arab Emirates (UAE) and India

We comply with local data protection regulations in the UAE and India, including secure data storage and processing requirements appropriate to these regions.

This Privacy Policy is effective as of the date stated at the top of this document and applies to all information collected by TEB through our website and services.