Driving Productivity and Performance in Construction Equipment Manufacturing

The Challenge

With over 23 years of experience, our client is a well-established manufacturer of small to mid-size construction machines. Supplying high-end equipment across multiple regions, the company operates several branches and employs hundreds of engineers working on-site to deliver servicing, maintenance, and repair support.

As the business expanded, tracking field operations became increasingly complex. Managing breakdowns, service calls, and scheduled maintenance across locations required significant coordination. Manual tracking and communication between branches made it difficult to monitor performance, assign actions efficiently, and ensure customer requests were completed on time.

The company needed a centralised solution to align their teams, automate their processes, and bring greater visibility to management.

The TEB Solution

The client implemented TEB’s Workforce Automation and Billing Automation to connect their teams and simplify operations. Using TEB, management can now:

· Track the activity of engineers across all branches in real time

· Assign new service or breakdown tasks instantly through the platform

· Reschedule maintenance actions automatically when required

· Generate invoices automatically once service actions are completed

· Record and monitor attendance for engineers on-site

TEB’s flexibility allowed the client to configure workflows that perfectly matched their existing processes, creating a system that supports daily operations without disruption.

Connecting Teams Across Branches

With multiple service branches operating across different regions, the client needed full visibility of all field activities. Through TEB’s Workforce Management Dashboard, leaders can now see where each engineer is deployed, the status of each service job, and which tasks are pending or completed.

Real-time updates allow managers to respond quickly to urgent breakdowns and allocate resources efficiently. The result is a faster, more coordinated response that improves service reliability and customer satisfaction.

Smarter Billing and Automation

By using TEB’s Billing Automation, invoices are now generated automatically once service tasks are completed. This has reduced the time spent on manual billing and ensured that every service action is captured and invoiced correctly. The system also manages recurring maintenance schedules, helping teams stay on top of future service commitments.

Seamless Integration with IndiaMART

The company integrated IndiaMART with TEB to streamline incoming service and sales requests. Leads and inquiries from the platform now flow directly into TEB, where they are tracked, assigned, and managed automatically.

The Benefits

Since implementing TEB, the client has achieved:

· Real-time visibility of field engineers and service activity

· Automated billing and task rescheduling for greater efficiency

· Simplified attendance tracking for all branches

· Faster task assignment and improved customer service

· Integrated lead management through IndiaMART connectivity

The Outcome

With TEB, the construction machinery manufacturer has transformed its service management and field-force coordination. Every branch now operates from a single connected platform, ensuring that engineers, managers, and customers remain aligned at every stage of the process. The result is faster response times, more accurate billing, and greater confidence in day-to-day operations.

Book a demo today and learn how you can drive efficiency with simple automation.

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