WebApp Release V4.11.6 | 20 July 2026
The V4.11.6 update introduces a set of enhancements to the Management Dashboard, Ticket Management, and Work Order Management modules, improving service visibility, navigation, and operational efficiency.
New Ticket and SLA information cards bring key service metrics directly onto the Management Dashboard, while action-based navigation lets users jump straight to relevant records.
Within the Ticket View, a new Work Order tab and linked asset/work order counts give teams a fuller picture of service activity, and Work Order records can now be exported directly from the application.
Key features
Service Information onManagement Dashboard
The Management Dashboard now includes dedicated Ticket and SLA information cards. Ticket Information shows Open, Closed, and Overdue ticket counts by selected date and team/member. SLA Information tracks On Track and Delayed SLAs, giving users quick visibility into service performance and enabling proactive monitoring of resolution and compliance.
Navigate by Action Type
Users can now navigate directly to records based on their Action Type when clicking through from the Management Dashboard, reducing navigation effort and enabling faster drill-down into actionable data from a single screen.
Work Order Tab in Ticket View
A new Work Order tab in theTicket View page shows all work orders linked to a ticket in one place, givingbetter traceability and a complete overview of associated service activity.
Linked Asset and Work OrderInformation
Ticket View now displays thecount of linked assets and linked work orders, with the ability to clickthrough and open the associated records in a new tab.
Work Order Export
Users can export Work Order records, covering Work Order details, assets, and consumables, directly from the application.
Permissions and User Control
Work Order Export is permission driven, ensuring only authorised users can export records. Together, these updates give teams faster access to service data and clearer traceability across tickets and work orders.
